Shipping Policy

At HeyiU, we aim to deliver your orders promptly and reliably. This shipping policy outlines our shipping methods, delivery timeframes, and costs. Please read this information carefully before making a purchase.

Updated July 31st, 2024

1. SHIPPING COSTS AND OPTIONS

At HeyiU, we want to make your shopping experience as simple and transparent as possible. That’s why we offer Free Shipping on all orders within the United States.

No hidden fees or extra charges at checkout.
All items are shipped directly from our U.S. warehouse.
Tracking information will be provided once your order is dispatched.

Currently, we only offer Standard Free Shipping across the United States. Expedited or international shipping options are not available at this time.

2. DELIVERY TIMEFRAMES

We work with trusted carriers to ensure your order arrives safely and on time.

Estimated delivery time: 2 – 15 business days, depending on your location within the U.S.
Orders are typically processed within 1–2 business days before shipment.
Delivery times may vary during peak shopping seasons, holidays, or due to carrier delays outside of our control.

We strive to get your order to you as quickly as possible, and you’ll receive an email notification with tracking details once your package is on its way.

Please Note: These timeframes are estimates and not guarantees. Delivery delays may occur due to weather conditions, carrier issues, or other factors beyond our control.

3. SHIPPING LOCATIONS

Domestic Shipping:

We ship to all 50 U.S. states and territories
APO/FPO/DPO addresses are supported (standard shipping only)
P.O. Boxes are accepted for standard shipping only

International Shipping:

We currently ship to Canada, the UK, Australia, and select European countries
International shipping costs are calculated at checkout based on destination, weight, and shipping method
Delivery times for international orders typically range from 7-21 business days
Customers are responsible for all customs fees, import duties, and taxes

For a complete list of countries we ship to or for questions about international shipping, please contact our customer service team.

4. ORDER TRACKING

A shipping confirmation email with tracking information will be sent once your order is shipped
You can track your order by clicking the tracking link in the email or by logging into your account on our website
For standard shipping, tracking information may take 24-48 hours to update after the shipping confirmation is sent
If you haven’t received tracking information within 7 business days of your order confirmation, please contact our customer service team

5. SHIPPING ISSUES

Lost Packages:

If your tracking information shows the package was delivered but you haven’t received it, please wait 24 hours as sometimes carriers mark packages as delivered before the actual delivery
After 24 hours, please check with neighbors and at any alternate delivery locations
If you still cannot locate your package, contact our customer service team within 7 days of the indicated delivery date

Damaged Items:

If your order arrives damaged, please take photos of the packaging and damaged items
Contact our customer service team within 48 hours of delivery with the photos and order information
We will arrange for a replacement or refund as appropriate

Incorrect or Missing Items:

If you received incorrect items or your order is missing items, please contact our customer service team within 7 days of delivery
Please have your order number ready when you contact us

6. CONTACT INFORMATION

If you have any questions about our shipping policy or need assistance with an order, please contact:

HeyiU Corporation
Returns Department
8068 Elmbrook Dr, Southaven, MS 38671, United States
Monday to Friday: 10am to 7pm
Email: support@heyiu.com
Telephone: +1 706 666 0220

Our customer service team is available Monday through Friday, 9 AM to 6 PM Eastern Time.