🔄 Return & Exchange Policy – Heyiu
Last updated: January 10, 2026
At Heyiu, we accept returns and exchanges for both defective and non-defective products in accordance with the terms below.
1️⃣ Return Eligibility
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We accept returns for new products only.
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Return requests must be submitted within 30 days from the delivery date.
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Items must be:
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Unused, unworn, and unwashed
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In original condition with all tags and packaging included
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2️⃣ How to Start a Return or Exchange
To request a return or exchange:
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Log in to your Heyiu account
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Go to Order History
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Select the order and click Return / Exchange
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Complete the request form
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Print your return instructions and ship the package by mail
If you checked out as a guest, please contact support@heyiu.com.
3️⃣ Return Method & Fees
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Return method: By mail
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Return label: Customer responsibility
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Restocking fee: No cost
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Customers are responsible for return shipping costs unless the return is due to a Heyiu error (wrong or defective item).
Heyiu is not responsible for lost or damaged return packages. We strongly recommend using a trackable shipping method.
4️⃣ Refund Processing
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Refunds are processed within 5 business days after we receive your returned item.
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Refunds are issued to the original payment method.
5️⃣ Exchanges
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Exchanges are accepted for eligible products.
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Please select Exchange when submitting your request.
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Exchange availability depends on stock.
6️⃣ Defective or Incorrect Items
If you receive a defective or incorrect product:
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Contact us within 48 hours of delivery
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Provide your order number and clear photos
We will provide instructions for a replacement or refund.
7️⃣ Contact Us
Heyiu – Returns Department
📍 8068 Elmbrook Dr, Southaven, MS 38671, United States
📧 support@heyiu.com
📞 +1 706 666 0220
🕒 Monday – Friday: 10:00 AM – 19:00 PM