Privacy Policy

A warm welcome to HeyiU’s data protection site! HeyiU is committed to protecting the privacy of its customers and other stakeholders. In this privacy policy, we describe how HeyiU processes the personal data of customers, website and store visitors, as well as other stakeholders. It includes information on what data we process, for what purposes, and how you can influence the processing of your personal data.

Updated July 31st, 2024

1. WHEN DO WE COLLECT YOUR DATA?

We collect your personal data when:

You make a purchase in our online store or physical retail locations
You create a customer account
You subscribe to our newsletter
You participate in our surveys or competitions
You contact our customer service
You visit our website (through cookies and similar technologies)

2. HOW DO WE PROCESS YOUR DATA?

We process your personal data for the following purposes:

To fulfill our contractual obligations (processing orders, deliveries, and payments)
To provide customer service and support
To send you information about our products and services
To improve our website and services
To comply with legal obligations
For marketing purposes, with your consent

3. WHEN IS YOUR DATA DISCLOSED TO OTHERS

We may share your personal data with:

Service providers who help us operate our business (payment processors, shipping companies, IT service providers)
Companies within the Wintopix group
Government authorities when required by law

We have agreements in place to ensure that third parties process your data securely and in accordance with applicable data protection laws.

4. HOW DO WE PROTECT YOUR PERSONAL DATA

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures
Staff training on data protection
Data processing agreements with third parties

5. YOUR RIGHTS

Under applicable data protection laws, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (‘right to be forgotten’)
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, please contact us using the contact information provided below.

6. CONTACT INFORMATION

If you have any questions about our privacy practices or wish to exercise your rights, please contact:

HEYIU Corporation
Data Protection Officer

8068 Elmbrook Dr, Southaven, MS 38671, United States
Monday to Friday: 10am to 7pm
Email: support@heyiu.com
Telephone: +1 706 666 0220

7. AMENDMENTS

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.

When we make significant changes to this policy, we will notify you by email or by posting a notice on our website.