🚚 Shipping Policy – Heyiu
Last updated: January 10, 2026
At Heyiu, we provide fast and reliable delivery for all U.S. customers. Below is a clear overview of our shipping process, timelines, and support.
1️⃣ Shipping Costs & Options
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Free shipping on all U.S. orders
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No hidden fees at checkout
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All orders ship with tracking included
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Orders are processed and shipped Monday – Friday
Currently, only Standard Free Shipping is available. Expedited and international shipping options are not offered at this time.
2️⃣ Delivery Timeframes
Orders placed before 2:00 PM (PST – Los Angeles) are processed the same business day.
| Stage | Time |
|---|---|
| Order Processing (Handling Time) | 1–2 business days |
| Transit Time (Carrier Delivery) | 1–15 business days |
| Total Estimated Delivery Time | 2–17 business days |
Delivery times may vary due to holidays, weather, or carrier delays. All delivery times shown are estimates, not guarantees.
You will receive a shipping confirmation email with tracking information once your order ships.
3️⃣ Shipping Locations
We currently ship to:
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All 50 U.S. states
International shipping is not available at this time.
4️⃣ Order Tracking
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Tracking information is emailed after your order ships
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Tracking updates may take 24–48 hours to appear
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If you do not receive tracking within 7 business days, please contact us
5️⃣ Shipping Issues
Lost Packages
If your package is marked as delivered but not received:
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Please wait 24 hours
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Check with neighbors or alternate delivery locations
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Contact us within 7 days if the package is still missing
Damaged Items
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Report within 48 hours of delivery
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Send photos for verification
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We will arrange a replacement or refund
Incorrect or Missing Items
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Contact us within 7 days of delivery
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Include your order number for faster assistance
6️⃣ Contact Us
Heyiu – Customer Support
📍 8068 Elmbrook Dr, Southaven, MS 38671, United States
📞 +1 706 666 0220
✉️ support@heyiu.com
🕒 Monday – Friday: 10:00 AM – 19:00 PM